You can Easily Cancel your order any time before processing the delivery, except the Goods which are made and prepared as per your specification or which have been personalized or exclusively custom-made item. In this regard, just raise a cancellation request as a reply to the order receipt mail.
Completing this course will help you:
You will receive a cancellation confirmation mail/ and or notification message from Thouseel.com, which should be used for your future enquiries regarding the cancellation.
Our 3 Days Easy Return policy makes it very easy to return an item, except the Goods which are made and prepared as per your specification or which have been personalized or exclusively custom-made item and items complied with below table. In this regard, just raise a return or replace request as a reply to the delivery confirmation mail. Please return your item in its original packaging with all tags.
Error from Seller/Thouseel.com
All Items can be returned for replacement
Except: Baby Care; Beauty & personal Care; Car care & fresheners; Consumables; Customized items; Confectionery, All Mobiles & Electronics; Electronic smart watches; Grocery and Food; Gift Voucher; Furniture, Handkerchiefs; Health, wellness & medicine; Household essentials; Inner wear & sleepwear; Lingerie Products, Nutrition & supplements; Perfumes & fragrances; Pet Supplies; Precious jewelry; Socks; Vehicles, Adhesive & Sealing’s, Janitorial and Sanitation supply, Sports, Fitness and Outdoors, PC Components, Movies, Music, Books, Video Games, Mobile Accessories, software, Musical Instruments, Products in Clearance/Offer Sale
Note: Refer the detailed list given below in T&C
Replace/Exchange or Refund
The item once sold will be replaced/exchanged/refunded only for specific reasons as applicable in above table. Accordingly, if any product falls under the eligible criteria as per above table for replace/exchange/refund, you have to inform us by written mail within 24 hours of your receipt of the product. On receipt of your mail, an acknowledgement mail will be sent to you that your mail has been registered with Thouseel.com with the replace/exchange/refund process. Replace/Exchange/Refund is possible only if we receive the product from you in original/good condition with its original packing, with all the tags, labels attached, inclusive of all original spare parts, accessories and documentation such as manuals and without any damages. Once your item has been returned to us it will be verified by our Quality Control Team and the result will be mailed to you within 48 working hours from the receipt of the Product.
Replace: we replacing an item offered as an alternative to, and represented as being equivalent to, an originally specified item whichever you choose as per the availability of the product with us with the same brand and value.
Exchange: If the replacement option is not available, we will recommend customer to choose any other item(s) available with us with same value or the customer can pay the difference amount, if any.
Refund: If the replacement/exchange option is not available, we will refund to the customer to his/her bank account or will provide store credit as per customer choice. Your refund will be processed immediately and credited to your account within 5 to 7 working days from the date of approval. Please allow up to 14 working days before contacting us if you haven’t received your refund. Depending on your bank/credit card company, it may take additional 2-5 business days after processing for the credited amount to show in your account. For credit card or debit card purchases, refunds will be credited to the original credit card or debit card account. If we are unable to process your refund due to an expired credit card of you, we will notify you by email and arrange for an alternative account to refund. For Cash on Delivery (COD) purchases, refunds will be managed through Thouseel’s Customer Service Team.
Discount/Offer Price used for product purchase will not be considered for the replace/exchange/refund processing. It means, we will do the account reconciliation on the actual amount spent by the customer for the particular product’s purchase.
If the product return reason is ‘Customer Not satisfied with the item’ Replacement/Exchange/Refund will be excluding shipping and packing charges.